This article explains how to place a MedExpress order, whether you can order by phone, and what to do if you need to cancel or return an order.
Use this information when you want to:
Place a MedExpress order
Get help completing an order by phone
Understand MedExpress returns and cancellation policy
Can I place a MedExpress order over the phone?
The fastest way to place a MedExpress order is through the MedExpress website.
To place an order online:
Go to the MedExpress homepage
Choose a treatment type
Click the orange Start Consultation button
Complete the online consultation to submit your MedExpress order
If you are unable to place a MedExpress order online, the MedExpress customer service team can help you complete your order over the phone.
Can I return a MedExpress product or order?
MedExpress does not accept returns of medications for safety reasons.
If you have unused or expired medication from a MedExpress order:
Take the medication to a local pharmacy for safe disposal
Can I cancel a MedExpress order?
You can cancel a MedExpress order up until the order is dispatched.
To cancel a MedExpress order, contact our Customer Care Team as soon as possible:
Email: care.ca@medexpress.co
Phone: 877-627-9380 (Monday–Friday, standard business hours)
Once a MedExpress order has been dispatched, the order cannot be cancelled or returned.
If you still need help after reviewing the information above, additional assistance is available.