MedExpress is an online healthcare service that helps patients in Canada access treatment from home. MedExpress connects patients with Canadian-registered doctors and a licensed Canadian mail-order pharmacy.
MedExpress Canada is designed to make online healthcare safe, regulated, and confidential. Every MedExpress consultation, prescription, and medication delivery follows Canadian healthcare regulations.
Use this page to understand:
How MedExpress is regulated in Canada
How MedExpress protects patient confidentiality
Whether MedExpress medications are genuine
How long MedExpress has been operating
How is MedExpress regulated in Canada?
MedExpress works with Canadian-registered doctors who review each patient consultation before deciding whether treatment is clinically appropriate.
MedExpress also partners with a licensed Canadian mail-order pharmacy. The licensed Canadian pharmacy is authorised to:
Dispense prescription medications in Canada
Ship prescription medications directly to customers across Canada
Canadian mail-order pharmacies are regulated by provincial pharmacy authorities. Licensed Canadian pharmacies must follow strict healthcare standards to protect patient safety.
This regulation helps ensure that:
Medications dispensed through MedExpress meet Canadian safety requirements
Pharmacy processes follow government-approved guidelines
Patient safety remains the highest priority during consultation, prescribing, dispensing, and delivery
How long has MedExpress been operating?
MedExpress first launched in the United Kingdom in 2013.
Since launching in 2013, MedExpress has expanded internationally and now provides online healthcare services in:
The United Kingdom
Germany
Canada, launched in 2025
This experience allows MedExpress Canada to provide a well-established online healthcare service supported by MedExpress’s international healthcare experience.
Is MedExpress confidential?
Yes. MedExpress treats all patient information as strictly confidential.
Patient information is only accessible to the healthcare professionals and teams involved in reviewing, prescribing, dispensing, and supporting your treatment.
Your information may be accessed by:
Canadian-registered prescribers reviewing your consultation
The licensed Canadian pharmacy dispensing your medication
MedExpress support teams, where needed to help with your account, order, or treatment query
MedExpress protects:
Your medical information
Your consultation responses
Your prescription information
Your order history
Your personal account details
For full details about how MedExpress handles patient data, please see the MedExpress Privacy Policy. The MedExpress Privacy Policy explains how your information is stored, protected, and used securely.
Are MedExpress medications genuine?
Yes. All medications supplied through MedExpress Canada are genuine and authorised for use in Canada.
MedExpress ensures that:
Medications are dispensed by a licensed Canadian pharmacy
Treatments meet Canadian regulatory standards
Prescription medications are only supplied after clinical review by a qualified Canadian-registered prescriber
Medication is only prescribed when the prescriber decides the treatment is clinically appropriate
This process helps ensure that every medication supplied through MedExpress Canada is genuine, approved, and suitable for your treatment plan.
Need more help?
If you still need help after reviewing the information above, additional assistance is available.