This guide lists external health resources across Canada that you can use if you need emergency care, mental health crisis support, or non-urgent medical advice outside of MedExpress support.
MedExpress provides online clinical support, but MedExpress clinical services are not designed for emergencies or urgent situations.
Use this guide when you need to:
Find emergency medical help in your province
Access mental health crisis support services
Contact non-urgent provincial health advice lines
Locate additional community or specialist support programs
Canada-wide emergency services
Call 911 for medical emergencies
Call 911 immediately if:
You or someone else is in immediate danger
You require urgent or life-threatening medical attention
Emergency services in Canada include ambulance, police, and fire response.
British Columbia health resources
Mental health crisis support in British Columbia
9-8-8 Suicide Crisis Helpline
Phone/Text: 9-8-8BC Crisis Line (1-800-SUICIDE)
Phone: 1-800-784-2433310 Mental Health Support
Phone: 310-6789Crisis Centre Chat (online chat support)
Website: crisiscentrechat.caMobile Crisis Teams (example: Victoria PACT)
Phone: 250-818-2454
Major emergency departments in British Columbia
Vancouver General Hospital
Victoria General Hospital
Royal Jubilee Hospital
Poison control in British Columbia
Access poison control services via HealthLink BC (8-1-1)
Non-urgent health advice in British Columbia
HealthLink BC
Phone: 8-1-1
Community support programs in British Columbia
Looking Glass Foundation
Phone: 604-314-0548Provincial Specialized Eating Disorders Program
Alberta Health Resources
Mental health crisis support in Alberta
9-8-8 Suicide Crisis Helpline
Phone/Text: 9-8-8Mental Health Help Line (Alberta)
Phone: 1-877-303-2642Calgary Distress Centre
Phone: 403-266-4357Edmonton Distress Line
Phone: 780-482-4357
Major emergency departments in Alberta
Foothills Medical Centre (Calgary)
Address: 1403 29 Street NW, Calgary, Alberta T2N 2T9
Phone: 403-944-1110University of Alberta Hospital (Edmonton)
Address: 8440 112 Street NW, Edmonton, Alberta T6G 2B7
Phone: 780-407-8822Royal Alexandra Hospital (Edmonton)
Address: 10240 Kingsway NW, Edmonton, Alberta
Phone: 780-735-4111
Non-urgent health advice in Alberta
Health Link Alberta
Phone: 811
Community support programs in Alberta
Eating Disorders Society of Alberta (EDSNA)
Email: info@edsna.caAlberta Health Services Eating Disorder Programs
Ontario health resources
Mental health crisis support in Ontario
9-8-8 Suicide Crisis Helpline
Phone/Text: 9-8-8ConnexOntario
Phone: 1-866-531-2600Good2Talk Helpline
Phone: 1-866-925-5454Regional crisis services (examples):
Toronto Distress Centre
Ottawa Mental Health Crisis Line
Gerstein Crisis Centre (Toronto)
Major emergency departments in Ontario
Toronto General Hospital
The Ottawa Hospital – Civic Campus
Hamilton General Hospital
London Health Sciences Centre
Non-urgent health advice in Ontario
Health811 (Ontario)
Phone: 811
Community support programs in Ontario
CAMH (Centre for Addiction and Mental Health)
Phone: 416-535-8501Sheena’s Place
Health Care Connect
Phone: 1-800-445-1822
Important: MedExpress clinical support and emergencies
MedExpress provides online clinical consultations, prescribing, and follow-up support, but MedExpress is not an emergency service.
MedExpress cannot:
Respond to urgent or life-threatening medical situations
Provide immediate crisis intervention
Replace emergency or in-person care services
If you are experiencing:
A medical emergency
Severe or worsening symptoms
A mental health crisis
You should use the emergency or crisis services listed in this guide.
If you still need help after reviewing the information above, additional assistance is available.