Submitting a Complaint
At MedExpress, we take all feedback seriously. We maintain a formal complaints policy to ensure every concern is handled fairly and professionally.
How to submit a complaint
To file a formal complaint, please email us at: Complaints@medexpressca.co
Please include the following in your message:
Your full name and account email address
A clear description of your complaint
Any relevant order or reference numbers
What happens next
We will acknowledge your complaint within 1 working day of receipt.
We aim to provide a full written response within 2 working days.
If your complaint requires further investigation, we will keep you informed of our progress and provide an updated resolution timeline.
Our team is committed to resolving your concern promptly and fairly.