Overview
MedExpress clinical support provides guidance on your treatment plan, medication usage, side effect management, and general health concerns throughout your healthcare journey.
Before contacting clinical support, we recommend checking our Help Centre or using our automated assistant for immediate answers to common questions regarding account management, order status, and deliveries.
Use this article when you want to:
Contact Customer Care using the Live Chat icon on our website.
Ask questions regarding your medication or dosage.
Discuss side effects or ongoing treatment concerns.
Receive clinical guidance on your weight management or ED plan.
Know when and how to seek emergency medical care.
How to Contact MedExpress
Live Chat
Live Chat is our preferred and fastest channel for support. You can start a conversation at any time by clicking the blue chat icon located in the bottom-right corner of the MedExpress Canada website.
Fin (AI Assistant): Available 24/7, Fin can instantly answer common questions, check order updates, assist with account details, and route complex requests directly to our team.
Live Customer Care Agents & Clinical Support: Available during business hours to assist with detailed account inquiries and clinical reviews.
Email and Phone Support
If you prefer not to use chat, you can also reach our team via email or phone:
Email: care.ca@medexpress.co
Toll-Free Phone: 877-627-9380
Customer Care Hours of Operation (Eastern Standard Time - EST)
Monday to Friday: 8:00 AM – 8:00 PM
Saturday & Sunday: Closed
Emergency Medical Care & Urgent Concerns
MedExpress clinical support is not an emergency medical service. Our team cannot manage acute medical emergencies or provide immediate after-hours critical care.
When to Seek Immediate Emergency Care
If you experience any of the following critical symptoms, call 911 or go to the nearest hospital emergency department immediately—do not wait for a response from MedExpress:
Signs of a severe allergic reaction (anaphylaxis), such as difficulty breathing, wheezing, or sudden swelling of the face, lips, tongue, or throat.
Chest pain, severe pressure, or shortness of breath (including chest pain during or after sexual activity).
An erection lasting longer than 4 hours (priapism).
Sudden, severe loss of vision or sudden hearing loss.
Severe, persistent abdominal pain with or without nausea and vomiting (which could indicate acute pancreatitis).
Personalised Clinical Assistance
The MedExpress clinical support team works to ensure your treatment is safe and effective. Our clinicians can:
Provide personalised guidance tailored to your specific medical history.
Address questions regarding treatment progress and efficacy.
Help you safely manage mild or moderate treatment side effects.
Evaluate and approve appropriate clinical adjustments to your prescription.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.