To maintain the highest security standards and comply with Canadian medical regulations, MedExpress requires verification for patients. This process ensures your sensitive health data remains protected and confirms that prescription treatments, weight verification, and previous medication history are handled accurately for the correct individual.
Use this article when you want to:
Understand why MedExpress requires identity, weight, or previous use verification.
Learn how to submit your government-issued ID, verification selfie, or Previous Use Evidence (PUE).
Follow specific guidelines for valid photo IDs, weight verification selfies, and pharmacy PUE documents.
Know what to expect after submitting your documents and how to resolve issues.
Verification Requirements Overview
Depending on your order type and treatment history, MedExpress may require one or more of the following:
Government-Issued Photo ID: Required for identity verification to confirm patient details.
Verification Selfie (including Weight Verification): Required to confirm identity against your photo ID or support weight verification for GLP-1 weight management programs.
Previous Use Evidence (PUE): Required if you are requesting a maintenance or step-up dose of a GLP-1 treatment originally prescribed elsewhere. PUE must show recent treatment (within the last 6 months) from a licensed Canadian pharmacy.
How to Submit Your ID, Selfie, or PUE
You can submit your required photos or PUE documents through any of the following channels:
Email: Attach your photo or document to an email and send it to care.ca@medexpress.co. If replying to a verification email from MedExpress Canada, attach your photo directly to that reply. You will receive an automated response confirming receipt.
SMS/Text: Attach your photo or document to a text message and send it to 877-627-9380. You will receive an automated response confirming receipt.
Live Chat: Upload required files directly during a live chat session with a MedExpress representative.
Direct Upload Link: Access the upload portal directly from your account dashboard at: http://medexpress.co/ca/confirm-details/
Tip: To help our team match your submission to your account quickly, please include your MedExpress order number when sending via email or SMS. Submissions are matched using your registered email address or phone number.
Photo ID Requirements
If you are asked to provide a photo ID, submit a clear image of a valid, government-issued ID (such as a Canadian driver's license or passport).
Submission Guidelines:
Clarity: The photo must be bright and clear—not dark, blurry, or washed out.
Visibility: All four corners of the ID must be fully visible in the frame.
Unobstructed: Nothing should cover any text or your photo.
Valid & Current: The ID must not be expired. Expired IDs cannot be accepted.
Name Match: The full name on the ID must match the name registered on your MedExpress account.
Verification Selfie & Weight Verification Requirements
If you are asked to provide a verification selfie, this helps our clinical team confirm that the person requesting treatment matches the ID provided, or supports weight verification (WV) where required for GLP-1 treatments.
Submission Guidelines:
Face Visibility: Your entire face must be clearly visible, facing forward.
Lighting: Use a well-lit area to avoid dark or grainy photos.
Weight Verification (WV): If requested for weight verification, follow the specific framing instructions sent by the clinical team to ensure your selfie accurately supports your assessment.
Previous Use Evidence (PUE) Requirements
If you are a new MedExpress patient requesting a maintenance or step-up dose of a GLP-1 treatment (such as Wegovy®, Mounjaro®, Ozempic®, Zepbound®, or Generic Semaglutide) that you previously received from another provider, you must submit Previous Use Evidence (PUE).
Submission Guidelines:
Source: Must be an official document issued by a licensed Canadian pharmacy or healthcare clinic (e.g., a prescription label, pharmacy dispensing receipt, official clinic summary, or box label).
Required Details: The document must clearly show:
Your full name (matching your MedExpress Canada account).
The exact medication name and dose strength.
The dispensing or prescription date (must be within the last 6 months).
Legibility: Ensure all text, including dates, dosage, and pharmacy details, is fully legible and unedited.
What Happens After You Submit
Submissions via Email or SMS: You will receive an automated notification confirming receipt. Our support team will review your files and contact you if clearer images or additional details are needed.
Submissions via Live Chat: Your files are reviewed directly by a MedExpress representative during the chat, allowing most verification issues to be resolved immediately.
If any discrepancies or issues are identified with your uploaded ID, selfie, or PUE, a MedExpress representative will reach out to guide you on next steps.
Tips for a Successful Submission
Clean Your Camera Lens: Wipe your camera lens prior to taking photos to prevent blurriness.
Use Natural Lighting: Take photos near a window during daylight hours for optimal clarity.
Keep Devices Stable: Prop your smartphone or camera against a solid surface to prevent motion blur.
Why These Steps Matter
Confirming your identity, verifying your weight, and reviewing previous use evidence are critical clinical safety measures. These steps protect your sensitive health data, prevent medical identity errors, ensure appropriate dose titration, and guarantee that prescription treatments are delivered safely to the correct individual.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.