Overview
Use this article to learn how to log in to your MedExpress Canada account, access your account dashboard, view order statuses, and locate required information when your order is placed on hold.
Use this article when you want to:
Log in to your MedExpress Canada account via a web browser.
Check your current order status or view past order history.
Understand what the "Action Needed" order status means.
Find out where to check for required verification details or requested documents.
How to Log In to Your MedExpress Canada Account
Go to the MedExpress Canada website (
medexpress.co/ca) using your desktop or mobile browser.Select Account or Log in at the top right of the page (on mobile browsers, open the main menu to select Account or Log in).
Enter your registered email address and password, then select Log in.
Once signed in, you will be directed to your main account dashboard.
Managing Your Account Dashboard
Inside your account dashboard, you can view and manage key account details:
Order History: View current and previous treatment orders and track active dispatches.
Order Statuses: Check whether an order is under clinical review, approved, or on hold.
Change password: Change the password associated with your account.
Refer and Save: Review information regarding our referral scheme and view your personal referral code.
What Does "Action Needed" Mean?
If your order status displays "Action Needed", your order is on hold because the clinical team requires additional information, medical clarification, or verification documents before your prescription can be issued safely.
Where to Find Specific Details: The account dashboard indicates that action is needed, but the specific requirements (such as uploading ID, confirming BMI, or answering medical questions) are sent directly to your registered email address.
Checking Your Email: Always search your email inbox (including spam and junk folders) for a message from the clinical team containing instructions or secure links.
Updating Account Details and Troubleshooting
Updating Personal Details: To update restricted account information (such as your full name, email address, or phone number), contact MedExpress Canada Customer Support directly to ensure security verification.
Login Issues: Ensure your email address and password are entered correctly. If you forgot your password, select the Change password link via your account dashboard.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.