Overview
Your MedExpress account allows you to manage your treatments, prescriptions, and personal information. Keeping your account details up to date helps us process your orders and communicate with you throughout your treatment.
Use this article if you want to:
Reset a forgotten password.
Change your password.
Update the email address linked to your account.
Troubleshoot login or account access issues.
Deactivate your account.
Resetting a Forgotten Password
If you've forgotten your password:
Visit the MedExpress website and select Account.
Click Forgot Password.
Enter the email address associated with your account.
Follow the instructions in the password reset email.
Changing Your Password
If you're already logged in:
Open your Account Dashboard.
Select Change Password.
Enter your current password and your new password.
Save your changes.
Updating Your Email Address
If you need to change the email address associated with your account, please contact Customer Care.
Troubleshooting Login Issues
If you're having trouble logging in:
Check that your email address and password are entered correctly.
Reset your password if necessary.
Clear your browser cache and cookies.
Try another browser or device.
Check your internet connection.
Deactivating Your Account
If you'd like to deactivate your MedExpress account, please contact Customer Care and we'll be happy to help.
If you still need help after reviewing the information above, additional assistance is available.