Your MedExpress account allows you to manage your consultations, prescriptions, and personal information. Keeping your account details up to date ensures your orders are processed smoothly and helps our team communicate with you throughout your treatment.
Use this article when you want to:
Reset a forgotten password.
Change your password while logged in.
Update the email address linked to your account.
Understand how to update your payment method.
Troubleshoot login or account access issues.
Request account deactivation.
Resetting a Forgotten Password
If you have forgotten your password and cannot log in:
Go to the MedExpress website and select Account or Log In.
Click Forgot Password.
Enter the email address registered to your account.
Check your inbox for a password reset link and follow the instructions provided.
Changing Your Password
If you are already logged into your account:
Open your Account Dashboard.
Select Change Password.
Enter your current password, followed by your new password.
Click Save Changes.
Updating Your Payment Method
MedExpress does not operate on a subscription basis or automatically charge saved cards. Because treatments are reordered on a pay-as-you-go basis when you need your next dose, payment methods are updated directly at checkout when placing an order:
At Checkout: When entering your billing details for a new purchase, you can enter a new credit or debit card, or select alternative options such as Apple Pay, Google Pay, or PayPal.
Saving Cards for Future Orders: To save your updated card details for future purchases, check the option labelled "Remember this card for future payments" during checkout.
Updating Your Email Address
To change the primary email address linked to your MedExpress account, please contact Customer Care. Our team will verify your identity and update your registered email address on your behalf.
Troubleshooting Login Issues
If you encounter errors while trying to access your account:
Verify Credentials: Double-check that your email address and password are entered correctly without extra spaces.
Reset Password: Request a password reset link if you suspect your password is incorrect.
Clear Browser Data: Clear your browser's cache and cookies to remove saved login data that may be causing a conflict.
Switch Browser or Device: Try logging in using a different browser (such as Google Chrome or Apple Safari) or another device.
Network Connection: Ensure you have a stable, active internet connection.
Deactivating Your Account
If you would like to close or deactivate your MedExpress account, contact Customer Care. Our team will process your request and confirm once your account has been deactivated.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.