Our customer and clinical support teams are available whenever you need them.
Beyond answering your questions, we send ongoing guidance and recommendations based on our experience supporting other patients on their semaglutide journey.
Starting a new medication is a big step — we're here to make sure you feel supported throughout.
What kind of support is included?
Your program fee covers continuous, comprehensive care:
On-Demand Assistance: Our dedicated customer service and clinical support teams are available to answer any questions about your orders, shipments, or general treatment track.
Proactive Clinical Guidance: Beyond simply addressing your questions, our medical team sends you ongoing, customised advice and clinical recommendations. This guidance is built on proven medical practices and extensive experience supporting other patients through their treatment journeys.
The MedExpress clinical support team can:
Provide personalised guidance based on your treatment plan
Help address concerns about medication effectiveness
Support you with managing side effects
Explore appropriate adjustments to your treatment plan
If you still need help after reviewing the information above, additional assistance is available.