Overview
Use this article to understand how to switch between different medications at MedExpress, whether you are transitioning between weight management treatments or switching your Erectile Dysfunction (ED) medication.
Use this article when you want to:
Switch between branded semaglutide (Wegovy®, Ozempic®) and generic semaglutide.
Switch between semaglutide and tirzepatide (Mounjaro®, Zepbound®).
Switch between different Erectile Dysfunction (ED) treatments or dosages.
Learn how to request a medication change through your MedExpress account.
Understand how clinicians evaluate your previous medication history during a switch.
How Switching Medications Works
Switching your medication—whether for weight management or Erectile Dysfunction—is simple and managed through a clinical consultation.
To switch medications:
Place an Order for the New Medication: Select and order the new medication or dosage you wish to switch to through your MedExpress account.
Clinical Evaluation: A licensed Canadian clinician will review your new consultation, evaluating your medical history, health progress, and previous medications prescribed by MedExpress to ensure the requested switch is safe and clinically appropriate.
Prescription & Dispatch: Once approved by the clinician, your new prescription will be issued and processed for delivery.
Switching Weight Management Medications
Switching from Branded to Generic Semaglutide
Transitioning from branded semaglutide (Wegovy® or Ozempic®) to generic semaglutide is generally straightforward because generic semaglutide contains the exact same active ingredient. Your reviewing clinician will confirm your equivalent dose strength during the evaluation.
Switching Between Semaglutide and Tirzepatide
Switching between semaglutide (Wegovy®, Ozempic®, or generic semaglutide) and tirzepatide (Mounjaro® or Zepbound®) involves changing to a different active ingredient. This requires a full clinical evaluation to determine the appropriate starting dose or titration schedule to ensure safety and minimize potential side effects.
Existing Patients on Branded Semaglutide
If you are currently taking branded semaglutide through MedExpress, no immediate action is required on your part. Your current treatment plan will continue as prescribed. If any updates occur regarding availability or program options, our clinical team will contact you directly via email.
Switching Erectile Dysfunction (ED) Medications
If your current ED treatment is not achieving the desired results, causes uncomfortable side effects, or your lifestyle preferences change, you can request to switch to a different active ingredient or strength (such as switching between sildenafil and tadalafil, or between brand-name and generic options).
How ED Medication Switches Are Processed
Submit a New Order: Select the alternative ED treatment or dosage you prefer and complete the clinical consultation at checkout.
Review of Medical History: The clinical team will review your requested treatment alongside your past ED orders, medical history, and overall health profile to confirm suitability and ensure there are no unsafe drug interactions.
Clinician Review & Contact: The clinician will review your request carefully. If any additional information or clinical adjustments are required before proceeding, the clinical team will contact you directly by email to discuss your options.
How to Request a Medication Switch
To request a switch for any treatment:
Submit a Request: Select the new medication you wish to try and complete an updated online clinical assessment when placing your reorder.
Clinician Approval: A licensed Canadian clinician will evaluate your request and medical history before issuing a new prescription.
Contacting MedExpress Support
If you have questions about switching your treatment or need help with a pending request, contact Customer Care:
Live Chat: Connect directly with a representative via the MedExpress Canada platform.
Email: Send an inquiry to care.ca@medexpress.co.
Toll-Free Phone: Call Customer Care at 877-627-9380.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.