MedExpress clinical support helps answer questions about your treatment, medication use, and general health concerns during your weight loss journey.
Use MedExpress clinical support when you need to:
Ask questions about your medication or dosage
Discuss side effects or treatment concerns
Get guidance on your weight loss plan
Follow up on your progress or next steps
How do I contact clinical support if I have questions or concerns?
Clinical support is available through online messaging via your MedExpress account. The team can help with side effect management, dose adjustments, switching medications, and general treatment questions.
For non-urgent queries, you can also -
Email: care.ca@medexpress.co
or
Call: 877-627-9380
For emergencies: MedExpress clinical support cannot manage medical emergencies.
If you experience chest pain, an erection lasting more than 4 hours, sudden vision or hearing loss, or signs of a severe allergic reaction, call 911 or go to your nearest emergency department immediately.
Urgent medical concerns
MedExpress clinical support is not an emergency service.
For urgent medical concerns outside business hours:
Call 911 for emergency services
Contact your provincial health line (for example, 811 in Alberta or British Columbia)
If you experience any of the following, call 911 or go to your nearest emergency department immediately — do not wait for a MedExpress response:
Chest pain during or after sexual activity
An erection lasting more than 4 hours
Sudden vision or hearing loss
Signs of a severe allergic reaction (difficulty breathing, swelling of the lips, tongue, or throat)
If your question is not covered here
The MedExpress clinical support team is available to support you throughout your weight loss journey. The MedExpress clinical support team can:
Provide personalised guidance based on your treatment plan
Help address concerns about medication effectiveness
Support you with managing side effects
Explore appropriate adjustments to your treatment plan
If you still need help after reviewing the information above, additional assistance is available.